Terms of Service

This agreement

This is an agreement between you and Jason Shipway, trading as The Self Maid Co (“we”, “us”, “our”) for your use of MaidOS. You accept it by creating an account or by using the product.

MaidOS is a business tool, sold to you for use in your business. You confirm that you are at least 18, that you have authority to enter this agreement on behalf of your business, and that everyone you let into your workspace will follow these terms as well — you remain responsible for what they do in it.

Definitions

• Your DataEverything you or your team put into the product or connect to it: your clients, your employees, your job applicants, your payroll, your pricing, your documents and your figures.
• Our MaterialsThe MaidOS software, and the coaching program it delivers — the training videos, frameworks, scripts, templates, calculators, pricing methods and SOPs we supply.
• WorkspaceYour isolated tenancy in the product, and everything inside it.

Your account

• Give us accurate details, and keep them current.
• Keep your password to yourself. You are responsible for what happens under your login. Tell us promptly at privacy@selfmaid.ai if you think someone else has got in.
• One account per business. Do not share a login across people who should each have their own, and do not resell or sublicense your access.

Subscription, billing and cancellation

• Subscriptions are billed in advance through Stripe on the cycle shown at checkout, and renew automatically until cancelled.
• All prices are in Australian dollars and include GST unless stated otherwise.
• You can cancel at any time. Cancellation stops the next renewal; your access continues until the end of the period you have already paid for.
• We do not give refunds for a partly used period, except where the Australian Consumer Law requires one (see section 12).
• If a payment fails we may suspend access until it is resolved. We will email you first.
• We can change our prices with at least 30 days’ notice by email. A price change takes effect at your next renewal, and you can cancel before then if you do not accept it.

Your data and who owns it

Your Data is yours. We claim no ownership of it. You grant us only the licence we need to run the product for you: to store it, process it, back it up, display it to you and your team, and send it to the providers listed in our Privacy Policy where a feature you use requires it.

We will not sell Your Data, use it to advertise, give it to another member, or use it to train AI models.

We may produce aggregated, de-identified statistics across all workspaces to improve the product and to describe it publicly — for example, typical margins across the member base. Nothing that identifies you or your business is published this way, and the community leaderboard is governed separately by the clause in the Privacy Policy.

You are responsible for having the right to put Your Data into the product — including telling your own staff, applicants and clients that you use a third-party system to manage their information.

You can export Your Data at any time while your subscription is active. After cancellation we keep it for 90 days so you can retrieve it, then delete it.

Confidentiality

This section is a mutual confidentiality undertaking. It binds both of us from the moment you accept these terms, and no separate non-disclosure agreement is needed.

• Your Confidential InformationYour Data, together with your client lists, staffing and pay arrangements, pricing, margins, revenue figures, methods and any business information you share with us or that we can see through the product.
• Our Confidential InformationOur Materials, together with the program’s frameworks, scripts, templates, calculators and pricing methodology, our unreleased features and roadmap, and anything shared in a members-only setting such as a coaching call or community discussion.

What each of us undertakes

Each of us agrees, in respect of the other’s Confidential Information, to:

• keep it confidential and not disclose it to anyone else;
• use it only for the purpose it was given — for us, to provide and support the product; for you, to run your own business;
• protect it with at least the care each of us uses for our own confidential information, and no less than reasonable care; and
• disclose it internally only to people who genuinely need it and who are themselves bound to keep it confidential.

What this does not cover

These obligations do not apply to information that:

• is already public, or becomes public other than through a breach of this section;
• the receiving party already knew, free of any confidentiality obligation, before it was disclosed;
• is received from a third party who was entitled to disclose it without restriction; or
• is independently developed without reference to the other party’s information.

If either of us is compelled by law, a court or a regulator to disclose the other’s Confidential Information, we will (where we are lawfully able) give notice first so the other can seek a protective order, and will disclose only what is required.

How long it lasts

These obligations continue for three years after your subscription ends, and indefinitely for anything that is a trade secret or that constitutes personal information under the Privacy Act 1988 (Cth).

Both of us accept that damages may not be an adequate remedy for a breach of this section, and that either may seek an injunction without needing to prove loss.

Acceptable use

You must not:

• break the law with the product, or use it to help anyone else do so;
• upload malware, attempt to breach the product’s security, probe it, or try to reach another member’s workspace;
• reverse engineer, decompile or copy the software, or scrape it in bulk, except to the extent the law says you may despite this clause;
• republish, resell or redistribute Our Materials, or use them to build or run a competing coaching program or product;
• share your login, or the program material, with people outside your business who have not paid for it;
• upload someone else’s personal information without the right to do so, or upload sensitive information into free-text fields; or
• place unreasonable load on the service, including automated querying of the AI coach.

We may set fair-use limits on AI usage where consumption is far beyond normal individual use. We will tell you before applying one to your account.

The AI coach is not professional advice

The same applies to documents the product generates for you, such as SOPs, letters and checklists: they are drafts to review and adapt, not compliant instruments you can rely on unread.

Third-party integrations

MaidOS can connect to Jobber, and to other services over time. Those connections are optional, and you authorise each one yourself.

Your use of a connected service is governed by your agreement with that provider, not by this one. We are not responsible for their availability, their accuracy, or changes they make to their API — if a provider changes or withdraws access, the affected feature may stop working. You can disconnect any integration from your settings at any time.

Our intellectual property

Our Materials belong to us and stay ours. While your subscription is active we grant you a limited, non-exclusive, non-transferable licence to use them inside your own business for as long as you keep paying. That licence ends when your subscription does.

You may use the templates, SOPs and scripts we supply in your own operations, including with your own staff and clients. You may not publish them, sell them, or use them to deliver training or coaching to others.

If you send us feedback or suggestions, we may use them to improve the product without owing you anything for it.

Availability and support

We work to keep MaidOS available and to keep your data safe, but we do not offer a guaranteed uptime figure. The product may be unavailable during maintenance, or because of a fault at one of our providers.

Support is by email at privacy@selfmaid.ai, during Western Australian business hours.

We may change, add or remove features. If we remove something you materially rely on, we will give you reasonable notice and you may cancel and receive a pro-rata refund of the unused portion of your current period.

Warranties and your consumer rights

Subject to that, and to the fullest extent the law allows, MaidOS is provided “as is”. We do not warrant that it will be uninterrupted or error-free, that it will suit your particular purpose, or that using it will produce any particular business result. Nothing we say about the program — in the product, on our site, or on a coaching call — is a guarantee of revenue, profit or growth. What you get out of it depends on your own market, effort and execution.

Limitation of liability

This section is subject to section 12 and does not limit any right you have that cannot lawfully be limited.

To the fullest extent the law allows:

• neither of us is liable to the other for indirect or consequential loss, or for loss of profits, revenue, goodwill, business opportunity or anticipated savings, however caused;
• our total liability to you for all claims arising in any 12-month period is capped at the total subscription fees you paid us in the 12 months before the claim arose; and
• we are not liable for loss caused by your own breach of these terms, by anything you or your team did in your workspace, by a third-party service you connected, or by your reliance on an AI-generated answer or document contrary to section 8.

The cap does not apply to a breach of section 6 (confidentiality), to either party’s infringement of the other’s intellectual property, or to fraud.

Each of us must take reasonable steps to mitigate our loss, and our liability is reduced to the extent the other’s act or omission contributed to it.

Indemnity

You indemnify us against claims brought by a third party — including your staff, your applicants or your clients — arising from Your Data or from your use of the product in breach of these terms, except to the extent the claim is caused by our own breach or negligence.

Suspension and termination

You may cancel at any time from your settings, or by emailing us. We may suspend or terminate your access if you materially breach these terms, if your payment fails and is not fixed after notice, or if your use puts the service or other members at risk.

Except where a breach is serious enough to require immediate action, we will give you notice and a reasonable chance to put it right first.

On termination, your licence to Our Materials ends and you must stop using them. We keep Your Data for 90 days so you can export it, then delete it. Sections 5 (your data), 6 (confidentiality), 10 (our intellectual property), 13 (liability), 14 (indemnity) and 17 (general) survive termination.

Changes to these terms

We may update these terms. For a material change we will give you at least 30 days’ notice by email or in the product, and the change takes effect at the start of your next billing period. If you do not accept it, cancel before then; continuing to use the product after it takes effect means you accept it.

Minor changes — clarifications, corrections, a new sub-processor in the Privacy Policy’s table — take effect when we publish them and are reflected in the effective date at the top of the page.

General

• Governing law. These terms are governed by the laws of Western Australia, Australia. Both of us submit to the non-exclusive jurisdiction of the courts of Western Australia.
• Whole agreement. These terms and the Privacy Policy are the entire agreement between us about MaidOS, and replace anything said beforehand.
• Severance. If a clause is unenforceable it is read down or severed, and the rest continues.
• No waiver. Not enforcing a right straight away does not waive it.
• Assignment. You may not assign this agreement without our written consent. We may assign it if the business is sold, on notice to you.
• Relationship. Nothing here makes either of us the other’s partner, employee or agent.
• Force majeure. Neither of us is liable for a failure to perform caused by something genuinely outside our control, though payment obligations still stand.

Contact us

Questions about these terms go to privacy@selfmaid.ai, Jason Shipway, trading as The Self Maid Co, Western Australia, Australia.